After a major reorganization of the company to create a shared service group supporting both the P&C insurance business and the life insurance business, the senior management team wanted to focus on improving ROE and delivering on a commitment to the Street of 13%+. To achieve this level of results, the organization needed to do more than incremental changes to efficiency and revenue. Combined with cost reductions and revenue execution, reinvestment in growth for both businesses was critical.

Property and casualty insurance; life insurance and investment services

• Over 5,800 employees

• Project results delivered financial results of 38% based on their prior year's pre-tax earnings
• Implemented over 1,700 discrete improvement actions