After a series of acquisitions, Energy East's management team chose the EHS process to integrate six companies to gain efficiencies and share/create best practices while maintaining Energy East's commitment to profitable growth, operational excellence, and strong customer relationships.

Gas and electric utility holding company

• 3 million electric and gas customers served in New York, Maine, Connecticut, Massachusetts
• Revenues: $4.8 billion; net income: $229 million; employees: 6,300
• JD Power and Associates study rates Energy East as one of the top utilities in eastern U.S. for customer satisfaction

• $62 million in impact of approved ideas on pretax earnings
• Rated #1 by Fortune in Shareholder Return after completing EHS process
• Rated in the top quartile of S&P 400 for excellence in corporate governance after completing EHS process