Faced with the complexity inherent in an organization that has many lines of business, shared infrastructures, and broad geographic presence, Key's leadership sought to transform the company into an integrated, multi-line financial services company. They partnered with EHS to redefine the organization to improve customer service and operational efficiency.

Diversified financial services

• Nation's 13th largest commercial and industrial lender
• Over 900 branches in 13 states
• Among Fortune's Most Admired Companies
• Revenues: $5.6 billion; net income: $950 million; employees: 19,600

• Achieved annual cost savings of $300 million
• Ranked #1 in Customer Satisfaction in Barlow Commercial Banking study after completing EHS process
• 36% increase in stock price in 4 months following announcement of project results